Our client fulfillment and support methods are continuously refined and optimized to provide you with the right support expertise at the right times. This methodology, combined with the use of our Customer Relationship Management System, ensures that our clients receive the level of support we have committed to. Emails and calls to our helpdesk are logged and assigned to best suited support specialist. Clients receive acknowledgements to all open incidents and are advised as your case progresses. System outages are expedited should they occur. We'll be there when you need us most.